Customer Care Services

We love to hear feedback from people who have used our services, so if you have a compliment or comment about one of our services please get in touch with our Patient Experience Advisor. All compliments and comments are anonymously fed back to the service managers and/or colleagues involved. 

If you would like to talk about a concern or complaint, please speak to a member of the team who provided your service, or contact our Patient Experience Advisor.

We deal with concerns or complaints confidentially, providing on-the-spot information, practical advice and support with the aim of resolving any patient problems or difficulties.

We can also help you to get in touch with external support groups that can help you with your concern or complaint.

If you raise a concern or complaint, the team will ask for your personal details, name, address, date of birth, ethnicity, contact number, the service your concern is regarding and a description of your concern or complaint. Please note all data collected is processed in line with Data Protection legislation. We ask you to provide your ethnicity for data monitoring purposes only and this is used to give the NHS anonymised demographics of people who use our services.

If you wish to raise a concern or complaint this can be done by email, telephone, letter or by completing the concerns and complaints electronic form and returning to the Customer Care team by email or post.

CHCP can only investigate concerns that occurred within a CHCP department. If you are not sure who provided the service, please contact the Customer Care team who will be able to guide you to the correct department.

To ask about an appointment please contact the Care Co-ordination Hub on 01482 247 111.