CHCP achieves outstanding patient and colleague survey results

19 August, 2024

City Health Care Partnership’s (CHCP) annual patient and colleague surveys show a clear link between happy staff and happy patients.

76% of colleagues completed the survey on what it’s like to work at CHCP, a local NHS organisation providing community health and care services in Hull, the East Riding and Merseyside. 91% said they would recommend CHCP to friends and family who needed care or treatment.

This is reflected in the annual patient survey, which asked 2,422 people about the service they’d received from CHCP last year. 93% said they were satisfied with their overall experience but even more striking was the 98% of patients who said they were treated with care and respect by their health professional; 96% said they were happy with the amount of time their clinician spent with them.

Andrew Burnell, group chief executive at CHCP, says these results show that when people feel valued and appreciated, they pass this on to their patients. “As a registered nurse myself, I know what it’s like to work in our services and I know that feeling that you’re doing the best you can for your patients is crucial to a positive experience of work.

“The health and wellbeing of all our colleagues is vitally important; in the survey they mention the positive work culture, job satisfaction and the feeling of being valued as reasons for 81% of them recommending CHCP as a place to work.

“And our patients reap the benefits of this. They talk about the friendliness, professionalism and efficiency of the people looking after them and that our staff are caring and supportive.

“But there is always room for improvement and we are looking at the areas where we need to do better for colleagues and patients. We are working on reducing waiting times and making it easier to get an appointment.

“One of our patients said, ‘You can’t improve on excellent’ but I want us to try! We are delighted with these results, but we can always do better.”